STRATEGY | 4 minute read
How to influence buying decisions with price anchoring
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What is price anchoring?
Price anchoring refers to the practice of establishing a price point which customers can refer to when making decisions. This first price provides context for customers, who then judge other pricing options relative to the anchor rather than on their absolute cost or value.
Example: A small popcorn is 40 SEK, a large popcorn is 70 SEK, and a medium popcorn is 65 SEK. Most people will choose the large because it appears to offer the most value.
Why does price anchoring work?
Price perception
A product is truly never cheap or expensive. It’s all relative. People love to compare when valuing products and having an anchor price allows them to do that. If you’re out shopping for a TV, you might look at two different models and compare their features and prices.
One might be 50 inches and cost 10 000 SEK while the other might be 48 inches and cost 6 000 SEK In this case, you’ll probably think that the cheaper option offers the best value because you’re paying 4 000 SEK less for a 2 inch difference. That thought process is exactly what the retailer intended for you to do. They wanted the more expensive TV to be an anchor so the cheaper TV looked like a bargain in comparison. It’s a human tendency to perceive a purchase price like this, our cognitive bias is always veered towards the best reward for the least money and effort.
The power of suggestion
Humans are naturally indecisive creatures. You’ve experienced this firsthand if you’ve ever been to an ice cream stand and felt conflicted about choosing between mint chocolate chip or cookie dough. The decision can become so debilitating that some folks might even walk away because of the anxiety. Yet, a great way to prevent this is to label choices as the “most popular” option or the “flavor of the day.”
Driving customers to a specific option or product through the bandwagon effect is key because it further develops a frame of reference for customers. Additionally, the suggestion when mixed with the anchor price allows them to make an easy yes or no decision on paying that anchor price. More often than not, their decision will be yes because it is the simplest way for them to relieve not only their pain that the product is relieving, but also the pain of decision making. Bringing the price closer to their ‘willingness to pay’ price will increase the ease of purchasing it.
Avoiding extremes
As humans, we may like risks and extremes in theory, but most of us like to keep with the crowd and not wander to extremes. You’ll see this reflected in something as simple as buying your morning cup of coffee. Most people choose a medium coffee as opposed to a small or a large, because it’s more than the smallest option, and less than the biggest.
This kind of behavior translates especially to price anchoring as well. Essentially, you should surround the ideal option with a higher and a lower price point. The higher and lower options effectively function as anchor prices, which then push your customers toward purchasing that middle options. Of course, price sensitive customers will flock to the lower option and high-value customers to higher options, but letting customers know that you’ve covered the whole spectrum pushes the main group of buyers directly into your target option.
How to integrate price anchoring into your pricing strategy
1. Define your anchor price
2. Establish your pricing structure
3. Highlight value beyond price
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